Like most companies, we have a fulfillment time before your order is taken to the post office. The fulfillment time is the amount of time it takes for us to process your order before shipping. Our standard fulfillment time is 1-2 business days.
Also, keep in mind that Priority 1-3 day Mail is NOT guaranteed. If your Priority mail order is delayed by USPS, there is no shipping refund for the delay, as the estimate of 1-3 days is not guaranteed.
If your order was Priority Mail EXPRESS and it did not arrive in time, please contact us immediately. We will refund your shipping and process a claim on our end.
While your order is en route, please take a look at the tracking information periodically throughout its journey to you.
If USPS does not leave your package, (the mailbox is too small, the mailbox is full, etc.) they should leave you a notice. Sometimes they do not and they hold your order at the post office for a couple weeks before it is shipped back to us. You can contact them for a possible redelivery or go the post office with the tracking number and retrieve the order.
We are not responsible for delayed, mis-delivered or lost orders. The best way to find out what may be holding up an order after it’s been shipped is to contact the shipping carrier directly. Please contact us here if your order is missing.
Contact your local post office for the quickest solution.
First Class Mail: Orders under 13oz. qualify for First Class Mail. It is the most economical option. It is also the slowest and the most unreliable. First class mail usually delivers in approximately 3 business days but can take as many as 10 days.
Priority Mail: All orders can be shipped Priority Mail. It costs a bit more, but the slight up charge is totally worth it. Once it’s taken to the post office, delivery is 1-3 days depending on the destination. Contrary to popular belief, priority mail is NOT guaranteed. There are no shipping refunds for orders that do not arrive within the 1-3 day quoted time period.
Priority Mail Express: This option is guaranteed 1-day. Orders placed before 12 noon EST Monday-Thursday will ship same day. Orders placed after 12 noon EST will ship the following business day.
They are more expensive but more reliable. Express orders placed before 11 am EST Monday-Friday will ship same day. Express placed after 11 am EST will ship the following business day. Ground orders always ship the following day.
The best way to get a shipping estimate is to fill your online shopping cart with the items you would like to purchase. Select your country, state/province and enter your postal code under the shipping calculator at the bottom left of the cart page. Click "Calculate Shipping."
// Delivers in 1 to 4 weeks. Some instances of 8 weeks if delayed by customs.
// Not trackable.
Please note that customers are also responsible for any customs charges.
(The best way to get a shipping estimate is to fill your online shopping cart with the items you would like to purchase. Select your country, province/state, and enter your postal code in the shipping calculator on the bottom left side of the cart page. Click "Calculate Shipping.")
You chose USPS at checkout, huh? Though international orders typically arrive in 2-4 weeks, USPS has notified us that in rare occurrences delivery can take 6+ weeks. Tracking is often unavailable once a package leaves the U.S. and additional information may not be available until it has passed through customs.
Customs departments can hold an order for up to 45 days with no obligation to notify the sender or recipient that they have a package. Even so, that is an extraordinarily long time for a paying customer to not receive their order, no matter where he or she lives. If 5-6 weeks passes and your order has not arrived, please email us at firstname.lastname@example.org
DHL is an excellent choice for international orders. They deliver in 2 to 5 days and tracking updates every step of the way.
We only accept returns and exchanges upon approval.
You have a 14 day grace period to file complaints regarding an item, after which time we cannot accept returns.
If an exchange is approved, customer will be responsible for shipping the return order. We recommend obtaining tracking for your return.
All merchandise must be unopened, unworn, unwashed, and in otherwise perfect condition in order to be considered for exchange or return.
Any item(s) mailed to us without approval will be returned.
After return order is received by the Wrap Life, we'll issue store credit or a replacement item of equal or lesser value.
We reserve the right to refuse any return or exchange that does not comply with the conditions stated above. If your package is not accepted because it is worn or not in perfect condition due to wear or use, it will be sent back to you and a refund will not be granted.
*If your order is not perfect, please let us know as soon as possible by emailing email@example.com with your order number in the subject. Please include a picture of the damaged item. Defective items will be promptly replaced.
Most of our headwraps are 100% cotton. Please refer to product listing for fabric details. Many women opt to wear silk/satin wraps underneath their head wraps to prevent moisture loss. You can find silk/satin wraps at most beauty supply stores for around $5 as well as most department stores in a range of different prices.
The Wrap Life is all about being creative and expressing individual style. We sell our wraps in a rectangular shape, which is perfect for creating hundreds of styles. Check out our tutorials page for inspiration.
For info on sold out items, go to that product's page and sign up for email notifications. You can do so by clicking the EMAIL WHEN AVAILABLE button and entering your email address. You'll be one of the first to know when something is available for purchase. Also check out our returning soonpage for all the items that are definitely returning.
We're expanding our wholesale partnerships and have been handling them on a case-by-case basis. Please fill out this form if you're interested or email firstname.lastname@example.org. Hopefully we can work together soon.