E-Commerce Associate

The Wrap Life has an available position for an E-commerce Assistant. Brooklyn, New York.

Our E-commerce Assistant is responsible for providing exceptional customer service online. You're well balanced in administrative skills, have advanced Shopify experience, and can manage timely order fulfillment and shipping.  

If you've applied for this position in the last 3 months, please refrain from applying again. We have your resumé on file. 

RESPONSIBILITIES

Order Fulfillment - Ship orders and manage returns

Customer Service - Act as primary point of contact for customers, answering email inquiries and resolving support tickets in an efficient and timely manner.

Product KnowledgeDevelop in-depth knowledge of the Wrap Life’s products, being confidently capable of educating our customers and imparting information online and in person.  

Operational SupportWork as a team, offering guidance and support as well as delegating tasks and overseeing performance on behalf of the Founder. 

Online Shop - Help tell our brand's story. You'll create, edit and upload product photography and descriptions to the e-commerce platform. 

Stock ControlAssist with rolling stock checks, unpack and process deliveries, process returns, and write-offs in liaison with Fulfillment Manager. 

SKILLS   

Advanced experience using Shopify ( mandatory, will be tested)

G Suite (i.e. Drive, Docs, Sheets)

Flexible hours, willingness to work weekends 

Strong competence in writing, grammar, and written communication

A clear understanding and proven delivery of customer service

Physically fit and able to unpack and process deliveries ( up to 30 lbs) and maneuver stock 

Able to work independently and creatively, pre-empting and problem-solving issues as needed

Possesses excellent time management and organizational skills, able to multitask and prioritize tasks effectively

Ability to create and edit product photography and for online and promotional purposes 

Must be organized, detail-driven, and have a can-do attitude

Get started by filling out the questionnaire form below. You'll be prompted to upload your resume before submitting your responses.

For the best experience, consider completing the questionnaire on a desktop or laptop computer.

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