Returns
We reserve the right to refuse any return that does not comply with the conditions stated below:
- You have 30 days from the date of delivery to initiate a return. All sales are final after 30 days.
- Final Sale Items: Items marked as 'final sale' are ineligible for return.
- Once you get a return label (RMA) from our return portal, you have 21 days to send the items back to us. Once that label has expired, your order will no longer be eligible for return. Every RMA is exclusive and links to the original order, we cannot reissue an RMA again if the original one is expired.
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All items must be in their original condition to receive a refund to your payment method. We will inspect the returned products and inform you if the condition doesn't match our requirements.
Important to know:
- All the products submitted for return that have been worn, washed or tried on will be rejected. All merchandise must be unworn, unwashed, and in otherwise perfect condition to be considered for return.
- Bundle products and International orders are ineligible for a regular return process, please contact our Customer Service team at support@thewrap.life for proceed with a manual process.
- Please note that the order shipping fee is non-refundable. If your order received free shipping and you request an RMA (Return Shipping label) from us, we will deduct the actual RMA cost from the refund amount accordingly.
- We only accept returns upon approval. We will not open or process returns that have not been approved.