- Orders that select any free shipping offers will be shipped using the most economical carrier and service.
- All orders choosing free shipping will be fulfilled 2 business days after the order is placed.
- Orders placed before 11am EST will ship the same business day.
- Orders placed after 11am EST will ship the following business day.
- Express orders placed after 11am EST on Friday will ship Monday.
- Express orders placed after 11am EST on Friday will ship on Saturday if a federal holiday is observed on Monday.
- Our shipping partners are USPS, FedEx and DHL.
- All overnight orders are shipped the same day when placed before 11 am EST, Monday - Friday. These rules do not apply Saturday and Sunday. Currently, we do not offer overnight weekend service or delivery.
- FedEx Express, USPS Express and DHL Express do not qualify for free shipping offers.
INTERNATIONAL ORDERS // DHL
All DHL orders are fully trackable. Delivers in 2-5 business days. Signature required.
INTERNATIONAL ORDERS // USPS
Not fully trackable. Delivers in 1 to 4 weeks, can take up to 8 weeks.
- International packages with tracking numbers starting with "LZ' often receive location updates much later than other packages. If you feel your order was lost or misdirected, we recommend waiting 5 business days for tracking info to update. The Wrap Life reserves the right to wait 5 business days before reshipping an order that is presumed lost. We hope you understand this shipping stipulation and we appreciate your patience.
- The Wrap Life is not responsible for additional shipping rates and/or customs charges incurred by customer when importing our goods.
- If you are unable to pay additional customs charges and choose to have the package returned to us, you'll receive a refund minus the cost of shipping.
- Packages are rerouted back to The Wrap Life for reasons including but not limited to: an insufficient/incorrect address or failure to pick up your package from the post office within a reasonable timeframe after home delivery was attempted.
- Please ensure that all addresses are correct, as orders are printed as directed by the customer and cannot be changed after the order is placed.
- If your package is returned to us, once we receive it, we will contact you via the email address submitted during checkout to notify you that we have received your package. The customer is responsible for the cost of shipping.
- If you opt to not pay to have your order shipped again, there will be no refund for the initial order. You will receive store credit minus the cost of shipping.
- Starting from the date of our email, you will have THIRTY days to respond, provide a valid address and pay for shipping. After the thirty day period, we are no longer responsible for order fulfillment and cannot issue a refund.