Frequently Asked Questions

Orders are processed quickly, so cancellations or modifications are not guaranteed. However, if you need to make changes, contact us immediately at support@thewrap.life. We’ll do our best to accommodate your request before the order is shipped.
Each order initiates a shipping confirmation email with tracking information when your order ships. Please check your spam folder as well.
Please contact support@thewrap.life if you do not receive order update correspondence.

We offer a 30-day window from the date of delivery to initiate a return. After 30 days, all sales are considered final, and no returns will be accepted. Please note that products marked as "Final Sale" or "Last Chance" are ineligible for return.

We recommend reviewing the product listing carefully before making a purchase.For more details, please refer to our Return Policies page.
All Tiktok Shop orders updates are shared within the Tiktok app.

Yes, we offer free shipping for domestic orders $75+.
Orders are processed in 1 to 2 business days.
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.

Shipping rates can vary depending on your region and are calculated at checkout. You can find out more here.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. You can find out more here.

You can start your return here. Enter your order number and zip code. Proceed by clicking through the prompts and finalizing your return. Final sale items are not eligible for exchange or return. Please note returns must be postmarked within 7 days of receipt of your return authorization email.
You can read about our Return Policy here.

The customer is responsible for the original shipping cost and cannot be refunded. Some exceptions may apply due to product or shipping circumstances.
If the original order received free shipping, TWL shouldered the shipping cost initially and cannot be refunded.

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