Frequently-asked Questions

Unfortunately, we cannot accommodate any changes or cancellations after an order has been placed.

Our fulfillment system is set up to immediately process and push orders to our warehouse as soon as they are placed. This allows us to process orders quickly and efficiently, which means we are unable to make changes or cancellations once the order has been placed.

 If you need to make changes to your order, please contact us as soon as possible. We will do our best to assist you, but please be aware that we may not be able to make any changes if your order has already been processed. It is important to note that customers are responsible for any additional costs incurred due to changes made after the order has been processed. Please review your order carefully before submitting it to avoid any unnecessary costs or delays.

Unfortunately, we cannot cancel orders once they have been placed, even if they have not yet shipped.

Each order initiates a shipping confirmation email with tracking information when your order ships.

Please contact support@thewrap.life if you do not receive order update correspondence.

You can start your return here. Enter your order number and zip code. Proceed by clicking through the prompts and finalizing your return. Final sale items are not eligible for exchange or return. Please note returns must be postmarked within 7 days of receipt of your return authorization email.

FAQs regarding our loyalty program can be found here.

We have a comprehensive tutorial library with how-to videos for styling head wraps, bandies, and satin lined turbans. Start learning here.

For inquiries about specific product restocks, email support@thewrap.life. You can also sign up for restock notifications on each product page.

To apply for sales and use tax exemption, please follow these steps:

1. Obtain the necessary documentation to support your claim for tax exemption. This may include a valid tax exemption certificate, resale certificate, or other relevant documents. If you're not sure what documentation you need, please contact your local tax authority or consult with a tax professional.
2. Send your tax exemption documentation to our customer support team at support@thewrap.life. Please include your account information and any other relevant details, such as the order number or product you're purchasing.
3. Our customer support team will review your documentation and verify your eligibility for tax exemption. If your application is approved, we'll update your account to reflect your tax exemption status.
4. Once your account has been updated, you can place orders directly on our website and the exemption will be applied automatically.

Please note the following important information:

1. Tax exemption applications must be submitted before you place your order. We cannot honor tax exemption applications after the purchase has been made.
2. If your application is not approved, you will need to pay the applicable sales and use tax on your order.
3. We may contact you for additional information or clarification during the application review process.
4. Please allow 10 business days to process your application. We'll do our best to process your request as quickly as possible.

If you have any questions or concerns about the tax exemption application process, contact our customer support team at support@thewrap.life.

Thank you for your interest in partnering with us for your donation program. We appreciate your efforts to help those in need and would be glad to provide support. Before we proceed, we would like to gather some information to better understand your requirements and see how we can assist you. To ensure that we can meet your needs, please provide us with the following details:

Program introduction:
Product(s) and quantity required: Delivery due date:
Recipient Name:
Recipient Address:
Recipient Phone:
Exchange of media exposure (news, website, social media, etc.):
Ability to provide a donation receipt: Yes/No
Ability to cover shipping costs: Yes/No
Tax ID number:

Please send this information to support@thewrap.life. Once we receive your details, we will review your request and determine how to best meet your needs. We look forward to hearing from you and potentially partnering together to make a difference.