Orders
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Unfortunately, we can't always accommodate order changes or cancellations after an order has been placed. However, if you're feeling lucky, please email us with your request at support@thewrap.life.
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Each order initiates a shipping confirmation email with tracking information when your order ships. Please check your spam folder as well.
Please contact support@thewrap.life if you do not receive order update correspondence.
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Our fulfillment system is set up to immediately process and push orders to our warehouse as soon as they are placed. This allows us to process orders quickly and efficiently, which means we are not always able to make changes or cancellations once the order has been placed.
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All Tiktok Shop order updates are shared within the Tiktok app.
Shipping & Delivery
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Yes, we offer free shipping for domestic orders $75+.
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Orders are processed in 1 to 2 business days.
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
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Shipping rates can vary depending on your region and are calculated at checkout. You can find out more here.
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. You can find out more here.
Returns & Refunds
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You can start your return here. Enter your order number and zip code. Proceed by clicking through the prompts and finalizing your return. Final sale items are not eligible for exchange or return. Please note returns must be postmarked within 7 days of receipt of your return authorization email.
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You can read about our Return Policy here.
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The customer is responsible for the original shipping cost and cannot be refunded. Some exceptions may apply due to product or shipping circumstances.
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If the original order received free shipping, TWL shouldered the shipping cost initially and cannot be refunded.